Returns & Refunds Policy (India)

Effective Date: January 14, 2026

This Returns & Refunds Policy applies to all purchases made from Luminara, website: www.luminaraofficial.in (“we”, “us”, “our”) by customers in India, whether paid via Cash on Delivery (COD), Cards, or UPI / payment gateway.

1. Return/Exchange Eligibility

Returns or Exchange are currently applicable only if the product you have received is damaged when you receive the same.

2. Return Window:
You may request a return or exchange within 7 days from the date of delivery.
(Note: You must notify us within this time period to be eligible.)

3. Best practices:

It is recommended to customers to always take a video of unpacking of the product when it is received as a confirmation of the state in which the product is received                   (damaged or otherwise). Refund against damaged products is easier if such a video is sent to us on whatsapp on +91 9665008435 .

If such a video is not available, returns and corresponding refund is possible on a subjective (case to case ) basis .

4. Options to initiate return shipment:

There are two ways to proceed with shipment of the product:

Option 1: Please ship the damaged product to the warehouse address  mentioned below:

B-903, Odela Apartments , Lane No 2,Bavdhan ,Pune -411021, Maharashtra,India

The product is eligible for refunds only if it is shipped latest by end of 5th day from the date of delivery. The expense towards shipment is to be born by the customer.

Option 2: We can arrange for pick-up of the shipment through our courier partner  and charge the shipping fee back to the customer.

Refunds will be processed within 7 days of receiving the product at the above given warehouse location.

5. Conditions for Return/Exchange:

  • Original packaging, tags, and invoice must be intact and included.
  • Products with visible wear will not be accepted.
  • Customized or bespoke pieces are not eligible for return or exchange unless defective.