Terms of service

Last Updated: 18th Aug 2026

This website is operated by Luminara. Throughout this website, the terms "Luminara", "we", "us" and "our" refer to Luminara.

By accessing, browsing or purchasing from this website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. Please read these terms carefully before placing an order.

1. About Luminara

Luminara is an online jewellery retail brand offering a curated classy collection of contemporary gold-plated anti tarnish hypo allergenic earrings through this website.

Product descriptions, material specifications and care instructions are provided on the respective product pages.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are 18 years of age or older; and
  • You are legally capable of entering into a binding contract under applicable Indian law.

If you are under 18 years of age, you may use this website only with the involvement and supervision of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other product information displayed on the website are accurate.

However, slight variations in colour, appearance, size or finish may occur due to photography, lighting, screen settings and the nature of individual products.

Where a product is specifically described as anti-tarnish, hypoallergenic, stainless steel or made with any other specified material, such description applies only to the relevant product as stated on its product page.

Product longevity may vary depending on frequency and manner of use, exposure to perfumes, cosmetics, chemicals and storage conditions. Customers are advised to follow the jewellery care instructions provided by Luminara.

 

4. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to modify, discontinue or temporarily suspend the availability of any product without prior notice.

If an order is placed for a product that subsequently becomes unavailable, we will inform you and process an appropriate cancellation and refund in accordance with our Returns & Refunds Policy.

5. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, shipping charges and any other charges, where applicable, will be displayed at checkout before the order is placed.

Luminara reserves the right to change product prices, offers and discounts at any time. Any price change will not affect an order that has already been successfully confirmed, except where required by law or in the event of an obvious pricing or technical error.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected product(s).

After receiving your order, we may send an order acknowledgement to the email address or mobile number provided by you.

An order will be considered accepted and confirmed once Luminara has confirmed the order for processing.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

  • Product unavailability;
  • Incorrect or incomplete customer information;
  • Pricing or technical errors;
  • Suspected fraudulent or unauthorised transactions;
  • Delivery restrictions; or
  • Any other circumstances where fulfilment is not reasonably possible.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Returns & Refunds Policy.

7. Payment

We accept the payment methods made available at checkout, which may include credit cards, debit cards, UPI, net banking and other payment methods supported by our payment gateway.

All online payments are processed through secure payment processing services.

Luminara does not store your complete card details on its website. Payment information is processed by the applicable payment service provider in accordance with its terms and security practices.

8. Shipping and Delivery

Orders will be shipped to the address provided by the customer at the time of purchase.

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact details.

Estimated delivery timelines are provided on the website or at checkout and may vary depending on the delivery location, courier service, public holidays, unforeseen circumstances and other factors beyond our reasonable control.

Luminara will not be responsible for delays caused by incorrect or incomplete address information provided by the customer.

For complete details, please refer to our Shipping Policy.

9. Jewellery Care

Jewellery should be handled and stored with reasonable care.

Customers are advised to avoid unnecessary exposure of jewellery to perfumes, cosmetics, lotions, chemicals, chlorine, excessive sweat and other substances that may affect the appearance or finish of the product.

Luminara shall not be responsible for damage, discolouration, tarnishing or deterioration resulting from improper use, storage, accidental damage or failure to follow the recommended care instructions, except where otherwise required under applicable law.

10. Intellectual Property

All content available on this website, including but not limited to the Luminara name and logo, product photographs, images, graphics, designs, text, videos, descriptions and other materials, is owned by or licensed to Luminara, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, transmit, sell or commercially exploit any website content without our prior written permission.

11. Website Usage

You agree not to use this website:

  • For any unlawful purpose;
  • To engage in fraudulent or deceptive activities;
  • To interfere with the operation or security of the website;
  • To attempt unauthorised access to our systems or accounts;
  • To upload or transmit malicious software; or
  • In any manner that violates applicable laws or the rights of Luminara or any third party.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

13. Website Accuracy and Availability

We endeavour to keep the information on this website accurate and up to date.

However, we do not guarantee that the website, its content or its services will always be available, uninterrupted or completely error-free.

We reserve the right to modify, suspend or discontinue any part of the website without prior notice, subject to applicable law.

14. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier and logistics providers, analytics services and other technology providers.

The use of such third-party services may be subject to their respective terms and privacy policies.

Our website may also contain links to third-party websites. Luminara is not responsible for the content, availability or practices of external websites.

15. Limitation of Liability

To the extent permitted by applicable law, Luminara shall not be liable for indirect, incidental or consequential losses arising from the use of the website or products purchased through it.

Nothing in these Terms & Conditions shall limit or exclude any liability that cannot legally be limited or excluded under applicable Indian law.

16. Force Majeure

Luminara shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, strikes, governmental restrictions, transportation disruptions, technical failures or other similar events.

17. Changes to These Terms

Luminara may update or modify these Terms & Conditions from time to time to reflect changes in our business, website, products, services or applicable laws.

The updated Terms & Conditions will be published on this page with the revised "Last Updated" date.

Your continued use of the website after such changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Pune, Maharashtra, India, subject to applicable law.

19. Customer Support

For questions, concerns or assistance relating to your order, products or these Terms & Conditions, please contact us:

Luminara
Email: komalkt@gmail.com
Phone/WhatsApp: 9665008435
Business Address: B-903, Odela Apartments, Lane no 2, Bavdhan, Pune -411021

Insta Handle: @luminara.officialstudio

 

For privacy-related matters, please refer to our Privacy Policy.

For cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

For delivery-related information, please refer to our Shipping Policy.

By accessing this website or placing an order with Luminara, you acknowledge that you have read, understood and agreed to these Terms & Conditions.